The Department of Land Transport has launched its “Taxi Dee Prom” system, introducing digital tools designed to enhance safety, transparency and convenience for taxi passengers in Bangkok, the DLT says.
Accessible through the DLT GPS NOTICE mobile app, the system allows passengers to check
driver details, track journeys, estimate fares and submit real-time feedback or complaints. The system is expected to be fully integrated with all registered taxis in the capital by June.
DLT director-general Sorapong Paitoonphong said the initiative was designed to modernize public taxi services and align them with digital lifestyles, while boosting passenger safety.
The system uses a QR code system links both drivers and passengers to the DLT GPS NOTICE platform, he said.
Bangkok has 78,894 registered taxis. Of them, 8,132 vehicles already show QR code stickers, and 3,620 drivers are using the application, he said.
Under the scheme, the QR code stickers are divided into three colors. Purple stickers are for drivers and are placed on the upper right corner of the windscreen to confirm driver identity.
Blue stickers are for passengers, allowing them to check vehicle and driver details, estimate fares, rate services and submit complaints. These are placed on rear passenger-side windows.
Red stickers are for reporting service issues. Passengers can scan the QR codes to view the driver’s photo, name, vehicle details, and licence status.
Source: Bangkok Post